What is your return policy?
If you purchased any Baggington product, you have 14 days to arrange a return for refund, exchange or store credit.
To return a purchase, your items must meet the following conditions:
1. Be returned within 14 days of your delivery date
2. Be in its original, unused, unaltered and unwashed condition
3. Be returned with original tags and packaging
To initiate a return process, kindly send us an email at email@example.com. Do note that you are responsible for all costs associated with the return of your products, and all refunds will be applied to the original form of payment.
We reserve the right to reject returns which do not comply with our return policy. The condition of returned items will be at the discretion of the exchange department upon receipt and items must be in saleable condition to qualify. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to return?
We have 3rd party collect points in Hong Kong, USA, UK and Australia to collect returns. The costs associated with the return to the collect points are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. In any case you can send your return to the collect points at your cost and we will take care of the rest.
How do I start a return?
Please send us an email at firstname.lastname@example.org, and we will send you a return form before returning your order. We will get back to you with details on where to send the returned items to the collect points.
Returns that are sent without our prior knowledge will be refused.
All refunds will be applied to the original form of payment, excluding shipping costs, within 14 business days from the date of return. Please complete our Return Form and include it in the return package.